Terms of service
TERMS OF SERVICE
Last updated: 22 July 2026
These Terms of Service govern your use of the Zelvora Velixo online store and your purchase of products from us.
By accessing our store or placing an order, you agree to these Terms. Nothing in these Terms limits your statutory rights as a consumer.
1. About Us
Trading name: Zelvora Velixo
Email: usmanghani200777@gmail.com
Business address:
264-266 Leicester Road
LE18 1HQ
United Kingdom
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use this store and place an order.
You must provide accurate, complete and current information during checkout.
3. Products
We make reasonable efforts to display product descriptions, colours, measurements and images accurately.
Actual colours may vary depending on your screen or device. Minor variations that do not materially affect the product may occur.
Product availability may change without notice.
4. Prices and Charges
Prices are shown in the currency displayed on the store.
Applicable taxes, delivery charges or other fees will be displayed during checkout before payment is completed.
We may change prices at any time, but a price change will not affect an order that we have already accepted.
5. Orders
Placing an order is an offer to purchase products from us.
An automated order-confirmation email only confirms that we received your order. A contract is formed when we accept the order, normally when the product is dispatched or when we send an acceptance confirmation.
We may refuse or cancel an order for legitimate reasons, including:
• A product being unavailable.
• Incorrect pricing or product information.
• Suspected fraud or unauthorised payment.
• Delivery restrictions.
• A clear error in the order.
If payment has already been collected for a cancelled order, we will issue a refund.
6. Payments
You agree to provide valid payment information and confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment providers. Their additional terms and privacy policies may apply.
7. Shipping and Delivery
Delivery times are estimates unless a guaranteed service is expressly stated.
We will deliver orders within the timeframe agreed at checkout and, unless otherwise agreed, within the period required by applicable law.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for additional information.
8. Returns, Cancellations and Refunds
Returns, cancellations and refunds are governed by our Return and Refund Policy.
Nothing in these Terms removes or reduces rights provided by applicable consumer law.
9. Intellectual Property
The store and its contents, including branding, logos, product photographs, graphics, text and website design, are owned by or licensed to Zelvora Velixo.
You may not copy, reproduce, distribute, sell or commercially exploit this content without prior written permission.
10. Acceptable Use
You must not:
• Use the store for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the store or another customer’s account.
• Upload malicious code, viruses or harmful material.
• Interfere with the store’s security or operation.
• Collect information about other users without permission.
• Submit false, misleading or fraudulent information.
• Infringe intellectual-property or privacy rights.
11. Third-Party Services and Links
Our store may use third-party services or contain external links.
We are not responsible for third-party websites, products or services that we do not control. Your use of third-party services may be governed by their own terms.
12. Reviews and User Content
If you submit a review, image or other content, you confirm that:
• The content is accurate and based on genuine experience.
• You have the right to submit it.
• It does not infringe another person’s rights.
• It is not unlawful, abusive, misleading or defamatory.
You give us permission to display and use submitted content for operating and promoting the store.
13. Liability
We do not exclude or limit liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.
14. Events Outside Our Control
We are not responsible for delays caused by events reasonably outside our control, including severe weather, transport disruption, customs delays, strikes, natural disasters, technical failures or government restrictions.
We will take reasonable steps to minimise any resulting delay.
15. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
16. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.
17. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory protections and legal rights available where you live.
18. Changes to These Terms
We may update these Terms from time to time. The version applying to your order will normally be the version published when the order was placed.
19. Contact
For questions about these Terms, contact:
Zelvora Velixo
264-266 Leicester Road
LE18 1HQ
United Kingdom
Email: usmanghani200777@gmail.com