Refund policy
RETURN AND REFUND POLICY
Last updated: 22 July 2026
Thank you for shopping with Zelvora Velixo. We want you to be satisfied with your purchase. Please review our return and refund terms below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused, unworn and in the same condition in which it was received.
• Include its original packaging, labels, accessories and documentation.
• Be accompanied by proof of purchase or an order confirmation.
To request a return, please contact us at:
Email: usmanghani200777@gmail.com
Please do not send an item back without first contacting us and receiving return instructions.
UK Statutory Cancellation Rights
If you are a UK consumer purchasing online, you normally have the legal right to cancel your order within 14 days after receiving the goods without providing a reason.
After notifying us that you wish to cancel, you must return the goods within a further 14 days.
Nothing in this policy affects your statutory consumer rights.
Order Cancellation
You may request an immediate cancellation within 15 minutes of placing your order.
After this period, we may already have started processing or dispatching the order and may not be able to stop it. If the order has already been dispatched, you may return it after delivery in accordance with this policy.
Your statutory cancellation rights remain unaffected.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed by us.
If an item is faulty, damaged, incorrectly described or different from what was ordered, Zelvora Velixo will cover reasonable return shipping costs.
We recommend using a tracked shipping service. We cannot accept responsibility for return parcels that are lost before reaching us.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty or incorrect, contact us as soon as possible at usmanghani200777@gmail.com. Please include:
• Your order number.
• A description of the problem.
• Clear photographs or videos showing the issue.
We will assess the issue and arrange an appropriate refund, replacement or other remedy.
Non-Returnable Items
Unless required by law, we cannot accept change-of-mind returns for:
• Personalised, customised or made-to-order products.
• Perishable goods.
• Gift cards.
• Downloadable or digital products once access or downloading has started with your consent.
• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
• Items damaged through misuse, accidental damage or normal wear and tear.
Sale items may be returned unless they are clearly marked as final sale and excluding returns would be legally permitted.
Refunds
We will notify you after receiving and inspecting your return.
If approved, your refund will be issued to your original payment method. Where required by law, refunds will be processed within 14 days after we receive the returned goods or evidence that they have been sent back.
Where applicable, we will also refund the cost of the least expensive standard delivery option offered at the time of purchase. Any additional cost for express or premium delivery may not be refundable.
Your bank or payment provider may require additional time to display the refund in your account.
Exchanges
If you would like a different item, colour or size, please contact us. The quickest option may be to return the original item and place a new order after the return is approved.
Return Address
Do not return products without receiving confirmation from us first.
Zelvora Velixo
264-266 Leicester Road
LE18 1HQ
United Kingdom
Contact
For return or refund questions, contact:
Email: usmanghani200777@gmail.com