Shipping policy

SHIPPING POLICY

Last updated: 22 July 2026

This Shipping Policy explains how orders placed with Zelvora Velixo are processed and delivered.

Order Processing

Orders are normally processed within 1 to 3 business days, excluding weekends and public holidays.

During busy periods, promotions or holidays, processing may take longer.

You will receive an order confirmation after placing your order. Where tracking is available, you will receive shipping information after dispatch.

Delivery Estimates

Estimated delivery times after dispatch are:

• United Kingdom: approximately 3 to 7 business days.
• International destinations: approximately 7 to 20 business days.

These are estimates and not guaranteed delivery dates. The delivery estimate displayed during checkout or in your order confirmation will apply to your order.

Unless a different timeframe has been agreed, we aim to deliver orders within 30 days as required by applicable UK consumer law.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment.

Any free-shipping promotion will be subject to the conditions displayed with that promotion.

International Orders

International customers may be responsible for customs duties, import taxes, handling fees or other charges imposed by their country.

These charges are not controlled by Zelvora Velixo and, unless stated otherwise during checkout, are the customer’s responsibility.

Tracking

If tracking is available, tracking information will be sent to the email address used for the order.

Tracking information may take some time to update after dispatch.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately at usmanghani200777@gmail.com.

We cannot guarantee that an address can be changed after processing or dispatch has started.

If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply before it can be resent.

Delivery Delays

Deliveries may be delayed by:

• Severe weather.
• Courier disruption.
• Customs inspections.
• Public holidays.
• Strikes or transport disruption.
• Incorrect or incomplete addresses.
• Events outside our reasonable control.

If your order is significantly delayed, please contact us so we can investigate.

Lost or Missing Orders

If tracking shows your order as delivered but you cannot find it, please:

• Check the delivery location and surrounding area.
• Ask household members or neighbours.
• Check for a courier delivery notice.
• Contact the courier using the tracking details.

If the order remains missing, contact us at usmanghani200777@gmail.com. We will investigate with the delivery provider and provide an appropriate remedy where required.

Damaged Parcels

If an item arrives damaged, contact us as soon as possible and provide:

• Your order number.
• Photographs of the item.
• Photographs of the packaging and shipping label.
• A description of the damage.

Please retain the packaging until we have reviewed the claim.

Split Shipments

Orders containing multiple products may sometimes arrive in separate parcels. Where available, separate tracking information will be provided.

For shipping questions, contact:

Zelvora Velixo
264-266 Leicester Road
LE18 1HQ
United Kingdom

Email: usmanghani200777@gmail.com