Privacy policy
PRIVACY POLICY
Last updated: 22 July 2026
This Privacy Policy explains how Zelvora Velixo collects, uses, shares and protects your personal information when you visit our online store, place an order or contact us.
Who We Are
Trading name: Zelvora Velixo
Email: usmanghani200777@gmail.com
Business address:
264-266 Leicester Road
LE18 1HQ
United Kingdom
Information We Collect
Depending on how you interact with our store, we may collect:
• Your name, billing address and delivery address.
• Your email address and contact information.
• Order details, product selections and purchase history.
• Payment and transaction information.
• Account login information if you create an account.
• Messages, reviews and customer-support communications.
• Device information, browser type, IP address and approximate location.
• Website activity, cookie identifiers and shopping preferences.
• Fraud-prevention and security information.
Payment details are processed by secure payment providers. We do not normally receive or store your complete payment-card details.
How We Collect Information
We collect information:
• Directly from you when you place an order, create an account, subscribe to marketing or contact us.
• Automatically through cookies and similar technologies when you use our store.
• From payment processors, delivery providers, Shopify and other service providers involved in completing your order.
• From advertising or analytics partners where permitted by law and your consent settings.
How We Use Your Information
We may use personal information to:
• Process and deliver orders.
• Collect payments and provide order confirmations.
• Provide customer support.
• Manage returns, refunds and disputes.
• Detect and prevent fraud, misuse and security incidents.
• Improve our products, services and website.
• Maintain business, tax and accounting records.
• Comply with legal obligations.
• Send marketing communications where you have consented or where otherwise legally permitted.
• Measure website performance and advertising effectiveness.
Legal Bases for Processing
Where UK data-protection law applies, we process information based on one or more of the following:
• Contract: Processing is necessary to fulfil your order or provide a requested service.
• Legal obligation: Processing is necessary to comply with tax, accounting, consumer-protection or other laws.
• Legitimate interests: Processing is necessary for operating, securing and improving our business, provided your rights do not override those interests.
• Consent: You have given permission for marketing, non-essential cookies or another specific purpose.
You may withdraw consent at any time.
Shopify
Our online store is hosted through Shopify. Shopify may process personal information to provide ecommerce, checkout, hosting, security and related services.
Shopify’s handling of personal information is also governed by its applicable privacy documentation.
Sharing Your Information
We may share necessary information with:
• Shopify and store-hosting providers.
• Payment processors and financial institutions.
• Warehouses, suppliers and fulfilment partners.
• Couriers and delivery companies.
• Customer-support and communication providers.
• Website analytics, advertising and marketing providers.
• Fraud-prevention and cybersecurity providers.
• Accountants, professional advisers and insurers.
• Government bodies, courts or law-enforcement authorities when legally required.
• A purchaser or successor if the business is sold, reorganised or transferred.
We do not sell personal information for money.
Cookies
Our store uses cookies and similar technologies for:
• Essential store and checkout functionality.
• Security and fraud prevention.
• Remembering preferences and shopping-cart contents.
• Website analytics and performance.
• Advertising and marketing, where permitted.
Where required, non-essential cookies will only be used after receiving your consent. You can manage cookies through the store’s cookie banner or your browser settings.
International Data Transfers
Some service providers may process information outside the United Kingdom.
Where required, we use appropriate safeguards for international transfers, such as recognised adequacy regulations or approved contractual protections.
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Order and transaction records may be retained for longer periods where required for tax, accounting, dispute-resolution or legal purposes.
Your Privacy Rights
Depending on applicable law, you may have the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Restrict certain processing.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent at any time.
• Object to direct marketing.
To exercise these rights, email us at usmanghani200777@gmail.com. We may need to verify your identity before completing a request.
You may also make a complaint to the UK Information Commissioner’s Office through www.ico.org.uk.
Marketing Communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing will not prevent us from sending transactional messages about an order.
Children’s Privacy
Our store is not intended for children under 18, and we do not knowingly collect personal information from children.
Security
We use reasonable administrative, technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Third-Party Links
Our store may contain links to websites operated by other organisations. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The updated version will be published with a revised “Last updated” date.
Contact Us
For privacy questions or requests, contact:
Zelvora Velixo
264-266 Leicester Road
LE18 1HQ
United Kingdom
Email: usmanghani200777@gmail.com